Please use our templates, do not abuse our goodwill.

How to prevent abuse of our refund policy

Due to the nature of digital products, it is particularly easy to misuse our generous refund policy. That is the reason we must have few limitations to our 14-day refund policy:

- To get a refund, you must have first tested the easy process of publishing our templates to social media.

1) After your purchase, follow these instructions: https://templates.ebizprof.com/info/canva-how-to

2) Publish your template to your social media channel

After the publishing, if you still want a refund, we'll be happy to grant one.

- Let's say a buyer orders a number of items in a single order and requests a refund straight away. In that situation, we view his actions as being too different from our typical consumer, and we feel that he is abusing our goodwill. In certain situations, we shall examine download log data from clients and base refund judgments accordingly.

Start by emailing us at [email protected] if you need a refund.

You can always email us at [email protected] with any questions regarding returns.